Terms & Conditions

Last updated: June 13, 2025

1. Acceptance of Terms

Welcome to Julie AI. These Terms and Conditions ("Terms") govern your use of the Julie AI mobile application and related services (collectively, the "Service") operated by Julie AI ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Julie AI is an artificial intelligence-powered personal assistant that provides the following services:

  • Making phone calls to schedule appointments on your behalf
  • Finding and contacting healthcare providers, service providers, and businesses
  • Managing your calendar and appointment preferences
  • Providing appointment confirmations and reminders
  • Processing voice commands and natural language requests

3. User Accounts and Registration

To use our Service, you must create an account and provide accurate, complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your contact information is current and accurate

4. User Responsibilities and Conduct

4.1 Permitted Use

You agree to use the Service only for lawful purposes and in accordance with these Terms.

4.2 Prohibited Activities

You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Harass, abuse, or harm other users or third parties
  • Impersonate any person or entity or falsely state your affiliation
  • Attempt to gain unauthorized access to our systems
  • Use the Service to make fraudulent or deceptive appointment requests
  • Spam or overload healthcare providers with excessive appointment requests
  • Use the Service to collect information about other users

5. Service Availability and Limitations

5.1 Service Availability

We strive to provide reliable service but cannot guarantee 100% uptime. The Service may be temporarily unavailable due to maintenance, updates, or technical issues.

5.2 AI Limitations

Julie AI is an artificial intelligence system and may occasionally:

  • Misunderstand voice commands or requests
  • Be unable to secure appointments due to provider availability
  • Experience technical difficulties during phone calls
  • Require clarification or additional information

6. Billing and Payments

6.1 Subscription Plans

Julie AI offers various subscription plans with different features and usage limits. All fees are non-refundable unless otherwise stated.

6.2 Auto-Renewal

Subscriptions automatically renew unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings.

6.3 Price Changes

We reserve the right to modify subscription prices with 30 days' advance notice to existing subscribers.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our Privacy Policy.

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Service, including all software, algorithms, designs, text, graphics, and other content, is owned by Julie AI and is protected by copyright, trademark, and other intellectual property laws.

8.2 User Content

You retain ownership of your personal information and content. However, by using the Service, you grant us a limited license to use this information to provide our services.

9. Disclaimers and Limitation of Liability

9.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JULIE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

9.3 Healthcare Disclaimer

Julie AI is not a healthcare provider and does not provide medical advice. We facilitate appointment scheduling only and are not responsible for the quality of care provided by healthcare providers.

10. Indemnification

You agree to indemnify and hold harmless Julie AI from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in the app.

11.2 Termination by Us

We may suspend or terminate your account immediately if you violate these Terms or engage in prohibited activities.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15. Contact Information

If you have any questions about these Terms, please contact us:

Email: legal@julieai.com

Address: Julie AI Legal Team, [Your Business Address]

By using Julie AI, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.