Privacy Policy

1. Introduction

Welcome to Julie AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and AI assistant services (the "Service").

Julie AI is an AI-powered personal assistant that makes phone calls and schedules appointments on your behalf. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, phone number)
• Voice commands and requests for appointment scheduling
• Calendar and scheduling preferences
• Contact information for healthcare providers and service providers
• Location data to find nearby services
• Payment information (processed securely through third-party providers)

2.2 Information Collected Automatically

• Device information (model, operating system, unique identifiers)
• Usage data (features used, time spent, interaction patterns)
• Log data (IP address, browser type, access times)
• Location information (with your permission)

2.3 Call Recording and Transcription

When Julie AI makes calls on your behalf, we may record and transcribe these conversations for quality assurance, service improvement, and to confirm appointment details. All recordings are encrypted and stored securely.

3. How We Use Your Information

• Provide and maintain our AI assistant services
• Make phone calls and schedule appointments on your behalf
• Process voice commands and natural language requests
• Send appointment confirmations and reminders
• Improve our AI algorithms and service quality
• Provide customer support and respond to inquiries
• Detect, prevent, and address technical issues
• Comply with legal obligations and protect our rights
• Send service updates and important notifications

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, including cloud storage, analytics, payment processing, and call infrastructure providers. These providers are bound by confidentiality agreements.

4.2 Healthcare and Service Providers

When making appointments, we share necessary information (your name, contact details, appointment preferences) with healthcare providers and service providers you've requested appointments with.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect the rights, property, or safety of Julie AI, our users, or others.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• End-to-end encryption for voice data and call recordings
• Secure data transmission using TLS/SSL protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Secure cloud storage with leading providers
• Regular data backups and disaster recovery procedures

6. Your Rights and Choices

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of certain data processing activities
• Call Recording: Disable call recording (may limit service functionality)

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Voice recordings and call transcripts are typically deleted after 90 days unless needed for ongoing service provision or legal compliance.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: